Privacy Policy

Sightline Steel Doors ("Sightline," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a consultation, or engage our services.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and mailing or project address.
• Project Details: Project type, timeline, budget range, uploaded drawings or photos, and preferences you share during a consultation.
• Professional Affiliation: Company name and role if you are an architect, builder, or designer.
• Communications: Messages, chatbot transcripts, email correspondence, and notes from phone or in-person conversations.

We also collect limited information automatically when you visit our site, such as your IP address, browser type, referring page, and pages visited. This is used to improve site performance and user experience.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide consultations, quotes, and project proposals.
• Design, specify, procure, and install your custom steel doors and windows.
• Communicate about project status, scheduling, and service updates.
• Send occasional newsletters, portfolio updates, or educational resources (only with your consent).
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our agreements.

3. How We Share Information

We do not sell your personal information. We share information only as necessary:

• With Trusted Partners: Manufacturing partners, fabricators, shippers, and installers who need information to fulfill your project.
• With Service Providers: CRM, email, hosting, and analytics providers bound by confidentiality obligations.
• For Legal Reasons: When required by law, subpoena, or to protect our rights and the safety of others.
• With Your Consent: For featuring completed projects in portfolios, case studies, or marketing (we will always ask first).

4. Cookies & Analytics

Our site uses cookies and similar technologies to remember preferences and analyze traffic. You can disable cookies in your browser settings, though some features of the site may not function properly. We may use tools such as Google Analytics to understand how visitors use our site in aggregate.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as needed to provide services, maintain project records, comply with legal requirements, and resolve disputes. Project records are typically retained for at least seven (7) years after project completion for warranty and service purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your information.
• Opt out of marketing communications at any time by clicking "unsubscribe" or contacting us directly.
• Request that we restrict or limit how we use your information.

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe.

8. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

9. Third-Party Links

Our site may contain links to third-party websites (such as Facebook or Instagram). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Effective Date" at the top will reflect the most recent revision. Continued use of our site or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Sightline Steel Doors
4925 Silabert Ave
Charlotte, NC 28205
Phone: (704) 765-2580